Getting help

Email: <a href="&#109;&#97;&#105;&#108;&#116;&#111;&#58;&#105;&#99;&#100;&#115;&#64;&#112;&#115;&#117;&#46;&#101;&#100;&#117;">&#105;&#99;&#100;&#115;&#64;&#112;&#115;&#117;&#46;&#101;&#100;&#117;
Service Portal: <a href="https://pennstate.service-now.com/sp?id=sc_cat_item&amp;sys_id=dd1c98f11b57e510bd31ed74bd4bcb1a">Submit a ticket via ServiceNow
Support Ticket: Submit through the Roar portal

Contacting Client Support

If you need help using Roar (RC or RR), please submit your support request one of the following ways:

Our team of HPC experts will respond as quickly as possible.

Search the ICDS documentation.
Search the web using the exact error text and tool name.
If the job/problem is large, try to reproduce with a smaller/sample example first.

ICDS Client Support hosts virtual office hours on Zoom every Thursday and Friday from 12 pm to 1 pm EST.

Feel free to drop by with your questions or issues for real-time support.

If you are unable to make our scheduled office hours, you can also schedule an on-demand session with one of our support staff.

On-demand sessions are available during business hours, Monday through Friday. For times outside of these hours, contact us for more details.