Getting help

Support requests

Support requests can be submitted in three ways:

• Email: icds@psu.edu
• Service Portal: via ServiceNow
• Support Ticket : through the Roar Portal

Before you write

1. Search the User Guide.
2. Search the web using the exact error text and tool name.
3. If the failed job is large, try to reproduce the error with a smaller example first.

Office hours

ICDS Client Support hosts virtual office hours on Zoom every Thursday and Friday from 12 pm to 1 pm EST; drop by with your questions for real-time support.

Join Office Hours on Zoom

On-demand support

If you are unable to make our scheduled office hours, you can also schedule an on-demand session with one of our support staff.

On-demand sessions are available during business hours, Monday through Friday. To schedule a session, go here. For times outside these hours, contact us for more details.